Saturday, August 25, 2018

Engen set to triple the size of its parcel locker service

Engen is set to treble the number of 24-hour automated parcel
lockers across its network as it ramps up the service.
To date, tens of thousands of parcels have been delivered and
collected via the DSV ByBoxes – set up on the forecourts of
Engen service stations in major metros.
Now the company will more than double the current 69 ByBoxes to
160 by the end of the year, said Engen’s digital innovation
manager for retail, Mohamed Hassanally.
The push is designed to keep pace with the growing demand and
to extend the alternative delivery service as widely as
possible, he said.
“This is part of our overall strategy to use innovation to
improve our service levels wherever possible, along with the
convenience factor in terms of the array of services we offer
our customers at Engen service stations,” said Hassanally.
The automated parcel lockers, designed in response to the
growing popularity of the buy-and-collect trend, offer a secure
and convenient way to send or receive parcels.
Hassanally said that when shoppers order goods online, they can
select the ByBox delivery option to their nearest locker.
Parcels, sent the following day, are scanned in by drivers at
the selected ByBox terminal. The correct one opens
automatically, and the customer gets an SMS with a PIN number
so they can then access the relevant locker to collect.
He added that customers can also send parcels from Engen
service stations through the DSV ByBox. All that is required is
to purchase a DSV PAK from an associated retailer, then package
it up, complete the dispatch note, and scan in the parcel at
any ByBox terminal.
As Engen works to meet the target for the installation of the
additional ByBoxes by the end of 2018, Hassanally said that
they are currently concentrating on providing the service at
Engen stations in big metropolitan areas, including
Johannesburg, Cape Town and Durban.
In the future, however, they have plans to further extend the
offering to smaller towns across the country, he said.
“This is a great service for everyone, but especially those who
may not be in a position to accept deliveries at their
workplaces, or who live in areas where home deliveries aren’t
feasible. They can choose a convenient collection point and
pick up their delivery whatever time of the day or night suits
them,” he said.

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